SAP interface to Cisco UCM (CallManager)

NTW offers an interface to connect to SAP CRM and Cisco UCM (CallManager). CTI phone functionalities and reverse lookup with automatic opening of the customer’s mask may be used directly in SAP CRM. No installation is necessary on the end terminal as the connection is built on the server-side.

Flexible application

NTW is known for its deep integration to Cisco UCM (CallManager) and so offers comprehensive functionality as attendant console and service center. A call distribution can be flexibly configured, containing various attributes (calendar, reverse lookup, database queries, etc.).

Optimal for contact center

To get the most out of the contact center, NTW LiveMonitor as well as the comprehensive contact center reporting and statistics can be used.

The phone may still be controlled via SAP CRM even without contact center functionality, it’s functions are then available directly on the Cisco phone – including reverse lookup.

Further information about the SAP interface.