Würth fully on course for service thanks to NTW
As world leader for mounting material Würth focuses on the customer. A success model which has prevailed in the Austrian market. Treating customers with courtesy and high commitment to service are part of the company’s principles.
The commitment starts with the customer’s call: Each call shall be connected friendly, fast and reliably to the correct correspondent. The task of the communication solution is to support this goal in the best way possible. Discovered potential for improvement regarding reliability, transparency and clarity could not be tapped with the previously used attendant software. Reason enough to look for a new, fitting attendant solution with maximum service commitment.
NTW was able to convince at the first presentation with its product bundle consisting of NTWcall, NTWcount and NTWstat. Beside the clear console NTWcall was able to convince with functionality to ideally support the call operating process, e.g.:
- Extensive and easy search by name, department, keyword, etc.
- Presence and calendar appointments of users at a glance
- Fast and easy transmission of messages via MS Lync or e-mail
Thanks to NTWcount and NTWstat controlling and statistics functions are already fully integrated and allow further improvement of the service quality in the future. Dieter Bruch, Head of IT at Würth, is excited: “NTW offers many, sophisticated standard reports and was furthermore able to cater to our additional, complex requirements.“