Custom development

Our comprehensive and versatile standard solutions regarding call processing, phone services as well as controlling and statistics cover most companies’ requirements. At the same time, we are always striving to implement upcoming customer and market demands and continuously develop our solutions.

There are still instances in which special custom solutions might be necessary for tasks or processes in the company. These contain – among others – interfaces or new phone services, as well as requirements for completely new approaches or business models. For this, we support our customers during the finding of requirements and the appropriate approach. Each custom solution is supported beyond the development, test and implementing phase.

Two of the most well-known projects with heavy developmental involvement by NTW are “Videodolmetschen” (video interpreting) and the multi-media bedside (eCare).

Custom development overview:


“Videodolmetschen” is an interpreting solution via video communication in real-time at highest level. The innovative solution is based on the Cisco environment and their Jabber Guest technology. Custom modifications to NTWcall Routing allow a clear administration and real-time display of available languages and interpreters as well as precise accounting of interpreting services.

eCare – multi-media bedside

The bedside terminals hosted by A1 Telekom offer comfortable services like television or radio as well as internet, video shop and patient telephony, which are easily consumed and billed thanks to the NTW software solution. NTW offers great support with NTWcount Hospitality as central and multi-tenant-aware solution for patient accounting and NTWcall as call processing service.