Interfaces
Companies usually use single solutions for separate applications. Only if appropriate interfaces are used, the individual solutions may be linked and company data can be joined.
To facilitate exactly this kind of exchange, we implemented a number of default interfaces: JTAPI, SIP, AXL, LDAP, File Exchange, ODBC, Jabber, XMPP, Lync/OSC, MS Exchange, Lotus Notes, SMTP and HTTP Connector Standard.
Simultaneously, we support customers with the individual connection of third-party systems like SAP, MS Dynamics or the use of Plantronics headsets in the attendant console or contact center environment.