Companies usually use single solutions for separate applications. Only if appropriate interfaces are used, the individual solutions may be linked and company data can be joined.
To facilitate exactly this kind of exchange, we implemented a number of default interfaces: JTAPI, SIP, AXL, LDAP, File Exchange, ODBC, Jabber, XMPP, Lync/OSC, MS Exchange, Lotus Notes, SMTP and HTTP Connector Standard.
Simultaneously, we support customers with the individual connection of third-party systems like SAP, MS Dynamics or the use of Plantronics headsets in the attendant console or contact center environment.
NTW offers an interface to connect to SAP CRM and Cisco UCM (CallManager). CTI phone functions as well as reverse lookup with automatic opening of the customer mask directly in SAP CRM are available thereby.
Using the interface to Microsoft Dynamics, the CRM solution is integrated into the existing IT infrastructure of Cisco. This way, the manual effort is minimised and allows data transfer in real-time.
With its CTI client for Salesforce, NTW offers a comprehensive solution to enhance the integration of telephony in daily business operations.
Plantronics headsets are fully integrated in the attendant console NTWcall: Switching task may be directly and individually controlled via headset functions.