Plantronics headsets and the NTWcall client work fully integrated and enable the beginning of a new generation of attendant consoles.

Automation of operating tasks

NTWcall provides the integration of Plantronics headsets to control typical operating tasks. All typical headset events (on/off, smart sensor, docking, out-of-reach, button press) can be bound to switching tasks: Log-in/log-out, active/inactive, call answering, unavailable.

Switching task NTWcall:

  • Log-in/log-out
  • Active/inactive
  • Call answering
  • Unavailable

Example of headset binding:

  • On/off
  • Smart sensor
  • Button press
  • Docking

Easy & individual configuration

The configuration settings are saved per agent and thereby allow maximum flexibility – additionally to efficiency and comfort – of the solution.

More information about Plantronics headsets.