Plantronics headsets and the NTWcall client work fully integrated and enable the beginning of a new generation of attendant consoles.
Automation of operating tasks
NTWcall provides the integration of Plantronics headsets to control typical operating tasks. All typical headset events (on/off, smart sensor, docking, out-of-reach, button press) can be bound to switching tasks: Log-in/log-out, active/inactive, call answering, unavailable.
Switching task NTWcall:
- Call answering
Example of headset binding:
- Smart sensor
- Button press
Easy & individual configuration
The configuration settings are saved per agent and thereby allow maximum flexibility – additionally to efficiency and comfort – of the solution.
More information about Plantronics headsets.