Group Services

Group display on phone

The NTWphone Group Service provides a group service interface on the phone. Up to 30 members may be displayed under a unique group name. Groups may be easily created, edited or deleted and members may be added or removed via the web administration.

The respective member status is visible at all times. The display is in real-time and even visible during an active call:

• Available
• Busy (internal or external call)
• Caller ringing (internal or external call)
• Caller ringing on busy
• Forwarding active
• Not available
• Pause
• Status CUCM (CallManager) IM & Presence

Group functionality made easy

Each incoming group call is signalled optically and acoustically. The calls may be picked up or forwarded easily with a single button.

All group functionalities can be used from the phone. A call to another member is initiated in an instant. At the same time, it’s possible to forward incoming calls to another group member.

Lost group calls are displayed in a list. A call may be initiated from this list with the single push of a button.

Hidden Members

The status of “Hidden Members” is not shown in the group display, though those members may use the group functionalities on their phones without restrictions.

Group Services with Jabber

The complete group functionality is also available within Cisco Jabber.

Prerequisites: