Statistics with NTWstat 

NTWstat is the comprehensive analysis and statistic software for PBXs, which allows extensive analysis of call volumes and telephone usage. The given transparency allows to point out possible optimisation for technology, personnel and telephone charges. Using pre-defined templates individualised assessments are possible. Results may be displayed and exported in various formats (PDF, XLS, CSV).

Statistics without limit

NTWstat is a statistics solution suitable for all sizes of business from single companies to global organisations – with no limits regarding size or call data records scope and including professional provider management.

All typical attendant statistics and analyses for contact centers, like queue analysis, agent activity, call volume and agent state are fully integrated. Even Hunt Groups may be involved in the flexible analyses and statistics.

Highly convenient analysis

Once installed and set up, NTWstat requires a minimum of maintenance while providing maximum convenience. According to company-specific requirements and with the help of pre-defined templates, highest levels of analysis customisation is possible. The results can be displayed and exported in various formats (PDF, XLS, CSV).

Statistics for Contact Center

NTWstat can be supplemented by extensive analyses and statistics specially designed for contact centers. Apart from typical CDR assessments, detailed call center reports based on queues or agents are available. Numerous, also highly customisable filter functions allow flexible reporting, that leaves nothing to be desired. The graphically appealing report output is handled by the web-based Report Designer.

Prerequisites: